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Privacy Policy

Effective date: 06/10/2026
Last updated: 06/10/2026

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How we use your data: Introduction

Telon Pty Ltd (ABN [INSERT ABN]) (we, us, or our) understands that protecting your personal information is important.

This Privacy Policy sets out our commitment to protecting the privacy of personal information that is provided to us, collected by us, or generated through your interactions with our websites, products, technology platforms and services.

Telon is a commercial hygiene technology business. We develop and provide technology-enabled hygiene, fragrance, sanitation and related solutions, including connected devices, software, cloud-based platforms, analytics and associated services.

This Privacy Policy explains what personal information we collect, how we collect it, why we collect it, how we use and disclose it, how we protect it, and the rights available to you.

This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Where applicable, individuals located in the European Union or European Economic Area (EU/EEA) may also have rights under the General Data Protection Regulation 2016/679 (GDPR), and individuals located in the United Kingdom (UK) may have rights under the UK GDPR and the Data Protection Act 2018 (UK). Additional information regarding these rights is set out in Appendix 1.

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The information we collect

Personal information

Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

  • Identity Data, including your name, position, company or organisation and, where reasonably required, identification information.

  • Contact Data, including your telephone number, business or residential address, email address and other contact details.

  • Business and Professional Data, including your employer, job title, professional experience, business interests and relationship with Telon.

  • Transaction Data, including details about products or services you have purchased from us, expressed interest in, supplied to us or otherwise obtained from us.

  • Financial Data, including billing details, payment information and bank account details where reasonably required for business transactions. Where payment is processed through a third-party payment provider, that provider may collect and store payment information in accordance with its own privacy policy.

  • Technical and Usage Data, including IP address, browser type, operating system, device information, network information, login information, website interactions, session information and other technical information generated through your use of our websites, platforms or technology.

  • Product and Device Data, including information generated by or associated with Telon products, connected devices, sensors, gateways and technology platforms. Depending on the product or service, this may include device status, operational data, usage information, diagnostic information, alerts, service events and other information required to operate, maintain and improve our technology.

  • Profile Data, including usernames, passwords, account information, preferences, purchases, orders, support requests and other information associated with your Telon account.

  • Interaction Data, including information you provide when participating in surveys, demonstrations, trials, promotions, events, competitions or other interactive features.

  • Marketing and Communications Data, including your preferences regarding marketing, communications and how you prefer to be contacted.

  • Employment Data, where you apply for employment or work with us, including your employment history, qualifications, professional experience and other information reasonably required for recruitment or employment purposes.

Sensitive information

Sensitive information is a subset of personal information that receives a higher level of protection under Australian privacy law.

Sensitive information may include information relating to racial or ethnic origin, political opinions, religion, trade union or professional association membership, philosophical beliefs, sexual orientation, criminal records, health information or biometric information.

We do not generally require or actively seek sensitive information from customers, suppliers or website users.

If we need to collect sensitive information, we will only do so where permitted or required by law and, where required, will obtain your consent before collecting or using that information.

Information relating to workplaces and end users

Telon technology may be deployed within commercial premises, workplaces, schools, hospitality venues, healthcare environments and other public or private facilities.

Some Telon products may generate operational or environmental information relating to a location, such as device status, usage patterns, servicing requirements, fragrance or sanitation performance, alerts and other system data.

Where Telon processes personal information on behalf of a customer or business partner, that information may be controlled by the customer or business partner. In those circumstances, Telon will generally process the information in accordance with our agreement with that customer and applicable privacy laws.

How we collect personal information

We collect personal information in a variety of ways, including:

  • when you interact directly with us, including face-to-face, by telephone, email or online;

  • when you contact us through our website or other digital platforms;

  • when you request information, a quotation, demonstration, trial or proposal from us;

  • when you purchase or use our products or services;

  • when you create or use an account or access our technology platforms;

  • when you complete a form or submit information to us;

  • when you participate in surveys, promotions, events or other activities;

  • when you apply for employment with us;

  • when you communicate with our employees, contractors or representatives;

  • through our connected products, devices, gateways and software platforms, where applicable;

  • through analytics, cookies and similar technologies used on our websites and digital platforms;

  • from our customers, distributors, service providers, business partners or other third parties;

  • from publicly available sources, including business directories, websites and social media; and

  • where otherwise permitted or required by law.

Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

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Providing our products and services

We may use personal information to:

  • supply, install, configure, maintain and support Telon products and services;

  • manage customer accounts and relationships;

  • provide demonstrations, trials and quotations;

  • deliver products and equipment;

  • provide technical and customer support;

  • monitor and maintain connected devices and technology;

  • provide service notifications, alerts and reports;

  • administer software, cloud platforms and other technology services; and

  • otherwise perform our obligations under an agreement with you or your organisation.

Types of information: Identity Data; Contact Data; Business and Professional Data; Transaction Data; Product and Device Data; Technical and Usage Data; Profile Data.

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Communicating with you

We may use personal information to contact and communicate with you about:

  • your enquiries;

  • your account;

  • products and services;

  • support requests;

  • demonstrations and trials;

  • service matters;

  • technical issues;

  • changes to our products or services; and

  • other matters relating to our business relationship.

Types of information: Identity Data; Contact Data; Business and Professional Data; Profile Data.

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Operating and improving our technology

We may collect and use technical, product and usage information to:

  • operate and maintain our connected technology;

  • diagnose faults and technical issues;

  • monitor system performance;

  • improve reliability and functionality;

  • develop new products and services;

  • analyse product usage and performance;

  • improve customer outcomes;

  • develop reporting and analytics; and

  • conduct research and development.

Where reasonably possible, we may use aggregated, anonymised or de-identified information for these purposes.

Types of information: Technical and Usage Data; Product and Device Data; Profile Data.

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Business administration

We may use personal information for:

  • internal record keeping;

  • account administration;

  • invoicing and billing;

  • payment processing;

  • managing contracts;

  • managing suppliers and business partners;

  • debt recovery;

  • insurance and risk management;

  • auditing and accounting; and

  • general business administration.

Types of information: Identity Data; Contact Data; Financial Data; Transaction Data; Business and Professional Data.

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Marketing and communications

Where permitted by law, we may use your personal information to:

  • provide information about Telon products and services;

  • send newsletters and other communications;

  • provide information about product developments;

  • invite you to demonstrations, events or industry activities;

  • conduct marketing campaigns; and

  • provide information we reasonably believe may be relevant to your business interests.

You may unsubscribe from marketing communications at any time using the unsubscribe facility provided or by contacting us.

Types of information: Identity Data; Contact Data; Business and Professional Data; Technical and Usage Data; Marketing and Communications Data.

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Analytics and business development

We may use personal information and technical information for:

  • analytics;

  • market research;

  • understanding customer requirements;

  • business development;

  • improving our website and digital platforms;

  • improving our products and services;

  • measuring marketing effectiveness; and

  • developing our commercial strategy.

Where appropriate, we may aggregate, anonymise or de-identify information before using it for these purposes.

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Recruitment

If you apply for a position with Telon, we may use your personal information to:

  • assess your application;

  • conduct interviews;

  • verify qualifications and experience;

  • contact referees where appropriate;

  • conduct background checks where permitted by law; and

  • otherwise assess your suitability for employment.

Types of information: Identity Data; Contact Data; Professional Data; Employment Data.

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Legal and regulatory purposes

We may collect, hold, use and disclose personal information:

  • to comply with our legal obligations;

  • where required or authorised by law;

  • to establish, exercise or defend our legal rights;

  • to prevent fraud or other unlawful activity;

  • to resolve disputes;

  • to enforce our agreements; and

  • in connection with actual or prospective legal proceedings.

Our disclosures of personal information to third parties

We may disclose personal information where reasonably necessary to provide our products and services or operate our business.

Depending on the circumstances, we may disclose personal information to:

  • our employees, contractors and related entities;

  • distributors, installers, technicians and service providers;

  • IT service providers;

  • cloud hosting and data storage providers;

  • software and technology providers;

  • website hosting and development providers;

  • analytics providers;

  • marketing and advertising providers;

  • payment processors and financial service providers;

  • delivery, freight and logistics providers;

  • professional advisers, including lawyers, accountants, auditors and insurers;

  • banks and financial institutions;

  • debt collection and recovery providers;

  • existing or potential business partners;

  • customers and authorised representatives of customers, where reasonably required to provide our products or services;

  • third parties involved in demonstrations, events or promotions;

  • prospective purchasers or investors in connection with a proposed transaction involving Telon;

  • courts, tribunals, regulators and government authorities;

  • law enforcement agencies where required or authorised by law; and

  • other parties where you have provided consent or disclosure is otherwise permitted or required by law.

We require our service providers to appropriately protect personal information and only use it for authorised purposes.

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Google Analytics and similar technologies

We may use Google Analytics and other analytics technologies to understand how visitors interact with our websites and digital platforms.

These technologies may collect Technical and Usage Data, including information about your device, browser, IP address, pages viewed, interactions and general website usage.

We may use this information to understand website performance, improve our digital services, measure marketing effectiveness and develop our business.

You can control cookies through your browser settings and may be able to opt out of certain analytics services through tools provided by the relevant service provider.

For information about how Google uses information from websites and applications that use its services, please refer to Google's privacy information.

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Cookies

We may use cookies and similar technologies on our websites and digital platforms.

Cookies are small text files stored on your device that allow a website to recognise your browser and remember certain information.

We may use cookies to:

  • operate our website;

  • remember preferences;

  • understand website usage;

  • improve website functionality;

  • analyse traffic;

  • measure marketing performance; and

  • support relevant advertising where permitted.

You can block or restrict cookies through your browser settings. However, doing so may affect the functionality of some parts of our website.

Overseas disclosure

We primarily operate our business in Australia.

Some of our third-party service providers, technology providers, cloud platforms or other suppliers may store, process or access personal information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure complies with applicable Australian privacy laws.

Depending on the services used, personal information may be processed in countries including those in which our technology, cloud hosting, software or business service providers operate.

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Your rights and controlling your personal information

Your choice

You generally do not have to provide personal information to us.

However, if you do not provide information that we reasonably require, we may be unable to provide certain products, services, support or information to you.

Access

You may request access to personal information we hold about you.

We will respond to access requests in accordance with applicable privacy laws. In some circumstances, we may be legally permitted to refuse access to particular information.

If we refuse your request, we will generally explain why, subject to any legal restrictions.

Correction

If you believe personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.

We will take reasonable steps to correct personal information where appropriate and in accordance with applicable privacy laws.

Marketing and unsubscribing

You may opt out of receiving direct marketing communications from us at any time.

You can do this by:

  • using the unsubscribe facility contained in the communication; or

  • contacting us using the details provided below.

We may still send you non-marketing communications where reasonably necessary, such as information relating to an account, service, product, transaction or contractual relationship.

Complaints

If you believe we have mishandled your personal information or otherwise breached applicable privacy laws, you may contact us using the details below.

We will investigate your complaint and respond to you within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the nature of the information, our security measures may include:

  • access controls;

  • user authentication;

  • password protection;

  • restricted access to systems and information;

  • secure cloud and technology environments;

  • network and system monitoring;

  • data backups;

  • staff and contractor controls; and

  • other technical, physical and organisational safeguards.

However, no method of electronic transmission or storage is completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee the absolute security of information transmitted to or by us over the internet.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • provide products and services;

  • maintain business records;

  • comply with legal, regulatory, tax and accounting obligations;

  • resolve disputes;

  • enforce agreements; and

  • protect our legitimate business interests.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to applicable legal requirements.

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Links to other websites

Our website and digital platforms may contain links to third-party websites.

Those websites are not controlled by Telon and are not governed by this Privacy Policy.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

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Use of Google API Services

Where Telon uses Google Application Programming Interface (API) Services to access personal information, our use of information received through Google APIs will comply with the Google API Services User Data Policy, including applicable Limited Use requirements.

We will only use information obtained through Google APIs for purposes reasonably necessary to provide or improve our services or as otherwise permitted or required by law.

We will not use or transfer information obtained through restricted Google API scopes for advertising, including personalised, interest-based or retargeting advertising.

Where information is transferred to third parties, we will do so only where reasonably necessary to provide or improve our services, comply with applicable law, or in connection with a corporate transaction where appropriate.

Amendments

We may update this Privacy Policy from time to time.

Any updated version will be published on our website with the updated effective date.

We recommend checking this Privacy Policy periodically to ensure you are aware of any changes.​

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Data retention

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected and in accordance with applicable legal, regulatory, tax, accounting and reporting requirements.

Where information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal requirements.

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